If you are unsatisfied with an item you have received from us, please return it to us within 30 days of delivery with an explanation of the problem.

We do not accept returns of underwear, earrings or socks/tights/stockings unless deemed as faulty. Please note sale items are non refundable but can be exchanged for other items.

To return an item we require the orignal invoice which is sent to you with your order and a note detailing the reason for the return and if you would like a refund or exchange.

Original shipping costs cannot be re-imbursed if returning or exchanging goods.

In the case of an exchange please include details such as size and colour if required. Please note in the case of an exchange we will not send out the replacment until the original item has been recieved by ourselves.

When returning an item please ensure you have proof of posting as we cannot be held responsible for items that go missing in the post. With a proof of posting you can then make a claim if necessary against your postal service.

Please ensure delicate items such as shoes, jewellery ect are suitably protected as parcels can get bashed around en route and we ask that any items returned must be in their original condition with tags still attached and any origional padding, tissues bubble wrap in place. Please note we may not be able to refund the full amount if these conditions are not followed.

We encourage customers to try on goods they have ordered before removing any labels/tags.

We will not accept a return if an item is soiled, damaged or has clearly been worn, this includes marks left by make up, deodorant and washing.

In rare circumstances we reserve the right to charge a restocking fee, for example if you order the same item in four different sizes and return three of them for a refund. The restocking fee is equal to 30% of the value of the returned goods, we will notify you by email of our intention to charge a restocking fee and give you the opportunity to exchange the goods instead. If you dont respond within 72 hours we will apply the re stocking fee automatically. Our email files are large so please check your spam box as they often end up in there!

Please allow 7 days for refunds / exchanges.

Please send to : HOT ROCKIN' BELLE (UK) LTD, 1 BOURNE VIEW, BRIDGE, CANTERBURY, KENT, CT4 5LJ ENGLAND.

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Sage Pay which are an industry leader in secure internet transactions. Sage Pay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the Sage Pay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to Sage Pay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the Sage Pay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

Employee access

No individuals within our company or Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.